Past NASFAA Chairs Join ProEducation Solutions!

Uncategorized / 18.12.2015

For Immediate Release: Contact: Paul J. Gilroy, Ph.D. (877) 761-7001.


We are honored to announce that four (4) Past NASFAA Chairs have joined the ProEd Team!!

ProEd is privileged to have a distinguished work pool of over 600+ practicing and retired financial aid professionals who possess five (5) or more years of direct financial aid experience. This has greatly contributed to the outstanding quality of services we provide our college and university clients. Among this group is an elite core of Past NASFAA Chairs who have served in a wide variety of capacities, most notably:

  • conducting operational reviews/assessments and Title IV training,
  • writing Policy and Procedure Manuals (PPM),
  • processing verification cases under our highly acclaimed “Verification Assistant,”
  • answering phone calls under our “Communication Assistant” call center services.

They have provided invaluable guidance to our management team and have been a tremendous resource for our company and most importantly our college and university clients.

Mr. Irv Bodofsky,
NASFAA Chair (1999-2000)
Mr. David Gruen,
NASFAA Chair (2009-2010)
irvin David_Gruen
Ms. Rachael Lohman,
NASFAA Chair (2000-2001)
Dr. William Irwin,
NASFAA Chair (1987-88)
Rachel Lohman william-irvin

ProEd is a full service financial aid consulting company. Our services for 2011-2012 and 2012-2013 include:

  1. Remote Processing File Review Services: includes Federal Verification, ISIR review, packaging and awarding financial aid, loan certification, Satisfactory Academic Progress (SAP) review, and Professional Judgment (PJ). ProEd will continue to offer our industry low prices, which have remained constant since the inception of the program. We guarantee confidentiality of data to meet your IT and security needs.
  2. Communication services: includes answering the phones for the financial aid office using our six (6) call centers blended with our exclusive “Center-less” call-center. We also respond to student e-mails and provide “live chat” services. Calls are answered in less than two (2) seconds with an average talk time of just 2.5 minutes. We can answer 95% of the questions that students ask about their financial aid.
  3. Full consulting services: includes a full assessment of the financial aid operations and systems, compliance audits, assistance with program reviews, staff training and more.
  4. Interim Financial Aid Personnel: We can provide interim directors, associate and assistant directors as well as other financial aid professionals, including technical staff to provide electronic file transfers on an interim or on-going basis.

All of our services give you a team of seasoned financial aid professionals that hit the ground running; all without displacing your current workforce or disrupting your operations. All staff has passed a financial aid proficiency test and a nationwide background check.

ProEd guarantees a speedy turnaround on our file review services — even during the busy review months of June, July and August. We promise to exceed your workload expectations!

On our communication services, we don’t just answer the phone; we answer the students’ questions. Our experienced team of financial aid professionals will have access to your systems so that they can answer the specific questions that students routinely ask.

We are confident that there is no other company that can provide you with the highest quality and efficiency, tremendous speed, and lowest prices than ProEd. In the last year ProEd has processed over 111,000 verifications alone!!

Put ProEd to work for you. Don’t delay, call us today. Make your plans now for 2011-2012.


New FSCJ president has helped revive the college

Uncategorized / 18.12.2015

Times-Union Editorial

During a recent session with the Times-Union editorial board, Florida State College at Jacksonville President Cynthia Bioteau offered a blunt description of the challenges she’s faced since taking over.

Bioteau said when she took charge of FSCJ in January, it was like walking into a chaotic surgical triage unit and becoming immediately consumed with “stopping the bleeding” going on everywhere.

The comparison was apt.

Prior to Bioteau’s arrival, FSCJ had become bloodied by dysfunctional leadership, complacent oversight, poor transparency, lack of accountability, low employee morale and a financial aid program so poorly administered that it led the U.S. Department of Education to demand the college repay millions in student grant and loan money that had been improperly distributed.

“We’ve had to tackle quite a few things,” Bioteau said regarding her first six months at FSCJ.

And she’s tackled them well.


Bioteau’s major early accomplishment has been addressing FSCJ’s financial aid crisis, which potentially threatened the school’s accreditation.

Thankfully, that didn’t happened: FSCJ has been re-accredited for 10 years by the Southern Association of Colleges and Schools Commission on Colleges.

The school has repaid nearly $5 million in Pell Grant funds that were given to students who shouldn’t have received the money.

FSCJ’s internal 39-member financial aid office has been effectively eliminated and the task of handling student aid given to ProEducation Solutions, an outside consulting firm.

And the president has instituted, for now, a “no appeal” policy for students once decisions have been made regarding their financial aid. That has removed a loophole that was often abused and enabled students to keep getting money they shouldn’t have received.

Bioteau rightly acknowledged that FSCJ can’t become a heavy-handed institution that’s excessively stingy in providing financial aid.

After all, 74 percent of FSCJ’s students require it to attend.

But financial aid absolutely can and should be administered in a competent way.

FSCJ has made obvious progress in that area since Bioteau’s arrival.


Bioteau’s leadership style has also had a stabilizing influence on FSCJ.

It certainly differs from that of Steve Wallace, the former longtime FSCJ president.

Wallace’s reign was tainted by a relentless aura of self-entitlement and secrecy.

That led to Wallace leaving FSCJ in 2012, driven out by a controversy over his lavish expense spending.

But under Bioteau, FSCJ has sought feedback from community leaders during an all-day strategic-planning session — one that also included a contingent of faculty and students.

The public is actually encouraged to offer comments during board of trustees meetings.

And Bioteau has met with faculty members, staffers and students at the school’s multiple campuses.

“Give them pizza and they will come,” said a chuckling Bioteau about recruiting students for sit-down sessions.

The evidence suggests FSCJ no longer has a president who dismisses words like inclusion, transparency and openness.

It now has a president who embraces these words.


During her first six months as president, Bioteau has also done a good job of setting the bar high for accountability and ethics across FSCJ.

She’s replaced campus presidents and eliminated some programs that, while worthwhile, didn’t fit FSCJ’s main core mission of educating students in a way that gives them relevant, real-world skills.

She’s restructured and improved FSCJ’s hiring process, one that had been rife with cronyism.

She streamlined the college’s workforce and sent a clear message to FSCJ’s existing employees: Hard work comes with their jobs.

Most importantly, Bioteau has left no doubt that FSCJ will hold itself to a higher ethical standard.

“You can’t be ethical part of the time,” Bioteau said.

“We’re following the rules from here on out. (In fact) I don’t think there’s a school that needs to follow the rules more than FSCJ does right now.”

Setting a clear path and following the rules have been hallmarks of Bioteau’s first months as FSCJ’s president.

It’s been a promising start.

Click here to read the full article in The Florida Times-Union

Proed online training

ProEducation Solutions, Announces Anytime, Anywhere FSA Training

Training / 18.12.2015

For Immediate Release: Contact: Paul J. Gilroy, Ph.D. (877) 761-7001,

ProEducation Solutions, Announces Anytime, Anywhere FSA Training

Federal Student Aid Training Online

Take Federal Student Aid Training Courses on your PC, Tablet or Smartphone!

The ANYTIME, ANYWHERE learning solution delivers topic specific training directly to you. It is convenient, online, up-to-date, and affordable.

Take a course today! Courses are available for individual users or groups, such as colleges, universities, associations and much more. To learn more about this exciting offer, just visit our web site at: Click on Training Services. Then, choose from among the topic specific courses by clicking on the “Select a Course” dropdown menu. Click on the course to see the topics covered.

Individual Price: $ 50/course
Group or Institutional Price: Call (877) 761-7001 or E-mail:

Broward college

Broward College Financial Aid Office

Business / 04.11.2015

ProEd assesses Broward College Financial Aid Office

8/28/2015 Federal review cites Broward College for overpayments in Pell Grants, federal loans Sun Sentinel

Broward College cited for overpayments in financial aid

By Scott Travis
Sun Sentinel

AUGUST 28, 2015, 7:03 PM

Broward College’s financial aid department has been plagued by inefficiencies in the past year that resulted in students being frustrated, confused and in some cases overpaid.

The college will have to pay at least $18,000, and possibly much more, after a U.S. Department of Education review released in July cited the college for giving financial aid to students who were ineligible or who took certain classes that couldn’t be paid for with federal dollars.

That follows a consultant’s report in November that found numerous problems in the financial aid department, including poor automation, outdated technology, poor service, a poor organizational structure and federal compliance problems.

Office staff were handling functions that could be more easily done by computers, and a large number of students were calling with questions that should have been clearly explained online, said the report by ProEd, a Sarasota consulting firm.

“Though the office has some longtime, hardworking and dedicated employees, the quality of customer service to students is poor,” the report says. “…Generally, students are not receiving the type of information they need to make informed decisions.”

The college said it has been making strides to improve the department, including better training of staff. The associate vice president for financial aid resigned under pressure in March and has been replaced. The college said it’s fixed computer glitches that led to some problems and is implementing a new userfriendly financial aid system designed by the technology company Workday. Policies and procedures have been changed to better reflect federal regulations, officials said.

Those fixes were already being made when the U.S. Department of Education decided to review the college’s financial aid records this year, officials said.

The college has acknowledged $18,000 in ineligible payments to eight students from a 30student
sample identified in the federal report. The final total could grow because the U.S. Department of Education wants the college to review the Pell Grant and Stafford Loan records of more than 30,000 students.

The college objects to that, saying financial aid errors were not as widespread as the department suggested and that none of the issues were the result of fraud or other illegal activities. Broward College students received about $123 million in federal aid in 2013-14.

“We firmly stand by our position and expectation that the final amount owed will not be more than $18,000,” said college spokeswoman Angela Nicoletti.

The college has already footed the bill for a number of students it identified as receiving improper payments in summer 2014, before the federal government got involved.

At that time, Marielena DeSanctis, who had just been hired as vice president for student affairs, started reviewing the financial aid procedures and noticed some compliance problems. Among the issues identified then were students getting financial aid although they hadn’t turned in a high school transcript or who weren’t taking or passing enough classes to maintain eligibility.

Those students were not asked to repay the college, DeSanctis said.

“Any student who had started the term under the perception they had a financial aid award, the institution covered that award with institution funds,” she said.

Officials weren’t able to say how many students were effected or how much the errors cost the college.

While the college acknowledges some incorrect payments, it’s disputing some of the U.S. Department of
Education’s findings, including:

•About $23,000 in grants and loans that the federal department said were improperly given to three students in a 30student sample who were taking classes for a nursing program they hadn’t been accepted into. The college contends one of those students was fully eligible for aid. It’s offered to repay $10,894.

•The improper distribution of $6,233 in grants and loans to pay for classes that were not part of three students’ programs of study. The college insists two students classes were actually eligible. It’s agreed to repay $153.75.

•Financial aid given to four students who hadn’t made satisfactory progress toward earning their degrees. The college says only two students are ineligible and has agreed to repay $6,654 but hasn’t agreed to a larger review.

•Financial aid improperly given to two students who took more remedial classes than allowed for federal funding. The college said not all the classes were considered remedial, and it shouldn’t have to repay those funds. or 561-243-6637 or 954-425-1421 or Twitter @smtravis

Copyright © 2015, Sun Sentinel


Florida State College at Jacksonville selects ProEd for SAP Audit

Uncategorized / 18.12.2014

Florida: FSCJ to Pay $4.7 Million for Pell Grants and Financial Aid Problems

Florida State College at Jacksonville owes the federal government a $515,000 penalty on top of
millions more in errantly awarded Pell Grants,” the Florida Times-Union reports. “The college
expects to pay $4.7 million for students who received Pell Grants or federal loans they shouldn’t
have during a two-year period, according to data provided by an FSCJ spokesman Tuesday. The
numbers came at the end of an outside review conducted by ProEducation Solutions, a Sarasota-based
consulting firm, which was hired after the U.S. Department of Education suggested the
college contract out the work. The college awarded those students a combined $4.2 million in
federal grants during the 2010-11 and 2011-12 academic years and now must repay that to the
Department of Education. An email from Steve Bowers, FSCJ vice president of administrative
services, shows financial aid workers awarded grants or loans to about one-third of applicants who
initially had been rejected but gained approval following an appeal.

Click here to read the full article in The Florida Times-Union