COMPREHENSIVE CONSULTING

ProEd provides a wide variety of general financial aid consulting, outsourcing and auditing services. Because we employ financial aid professionals only, we are in the unique position of having subject matter experts on virtually every financial aid topic.

COMMUNICATIONS SERVICES

Our team of experienced, higher education professionals, work seamlessly with your students and parents using our state-of-the-art communication platform. From the first touch in admissions and financial aid through registration and student account payment, our team will help answer questions quickly and effectively the first time. Our cost effective services are designed to improve operational efficiency and increase student recruitment and retention.

CALL CENTER
Our communication services are well known throughout the financial aid industry for:

  • (a) high answer rate,
  • (b) quick response time,
  • (c) average talk time and
  • (d) exceptionally low abandon rate.

The reasons for our success are the high quality, speed and efficiency of our services at prices that are among the lowest in the industry. What differentiates ProEd from our competitors is our commitment to answering students’ questions and not just answering the phones. Our experienced staff can answer 95% of the questions asked on the first call.

Call center

EMAIL RESPONSE

We guarantee that our email response team will respond to student emails within 24 hours.

Enrollment Services

ProEd, best known for its financial aid services, is now offering Enrollment Services evaluation. Efficiently capturing residency and transcript information and accurately transferring that information is paramount to an institution. Schools save money and time while boosting enrollment. ProEd can help you shave significant time off the process, even during times of high volume.

  • State Residency Evaluation for Tuition Purposes
    • Determining if a student can be classified as an in- state resident for university tuition is a critical step in the admissions process. ProEd can remove the burden of evaluating the documentation individuals need to provide in order to prove in-state residency for tuition purposes in a timely manner. If documents are missing or there are questions we can take care of contacting the student on your behalf. Rules vary from state to state. Let our state residency team take care of the burden of evaluating the deluge of forms and documents your institution receives each semester.
  • High School Transcript Evaluation
    • The tedious job of evaluating high school transcripts can take valuable recruiting time away from your staff. Let ProEd’s team of trained consultants take care of the task for you. We can evaluate the high school transcripts on your behalf to ensure the student graduated and that an official high school transcript is on file. We can also update your enrollment management computer system to show this requirement as complete.
  • Post-Secondary Transcript Evaluation
    • If your students have taken courses at another institution you want to make sure they get credit posted to their master transcript as soon as possible. This allows the student and academic advisor the ability to better plan for the future. Let ProEd help you save valuable staff time by evaluating the hundreds of transcripts you receive each semester, post those classes to the students transcript and built your database of transferrable courses.
Remote Processing / Outsourcing

ProEd is well known for our speed, accuracy and affordable remote financial aid processing. Here are some of the main processing and audit functions ProEd performs for colleges:

remote-process
      • Federal Verification,
      • Satisfactory Academic Progress (SAP) reviews and appeals,
      • Professional Judgment (PJ) reviews,
      • Return of Title IV (R2T4) calculations,
      • Need analysis and corrections,
      • Aid packaging and awarding (federal, state, and institutional aid),
      • Perkins loans,
      • Federal Work-Study administration,
      • Electronic Data Exchange to include data loads and transfers, and
      • Reconciling loan/grant aid discrepancies
      • Direct Loan administration for standard, non-standard and clock hour programs and both Scheduled (SAY) and Borrower Based Academic Year (BBAY) programs,

Our services are high quality, speedy and affordable.

Training

trainingAs an outgrowth of ProEd’s own internal Federal Student Aid training and assessment process, ProEd offers this service to colleges and universities. Because training is so important to financial aid administration and because it is difficult to send staff to various training sites, ProEd’s online Anywhere, Anytime online training platform is self-paced and covers a wide variety of important student eligibility topics. Many of our clients have taken advantage of this training program as a way to train new entrants into the profession as well as refresh and update veteran aid officers. We have provided Title IV Federal Student Aid training to financial aid offices since 2005.

ProEd’s “Anywhere, Anytime” online training and assessment services utilize professionally developed online interactive courses that provide learners with on-demand training modules. The training modules can be accessed anytime, at any location via a computer, or smart device like a smart phone or tablet. Our courses go beyond training – they also insure learning. Each training module is followed by automated assessment. The assessment provides immediate results and detailed solutions for questions answered incorrectly.

ProEd’s online training modules are topic-specific. They provide detailed information in twenty to thirty minute segments. This allows learners to absorb the information and learn the topic without feeling overwhelmed or having to invest long periods of time for training. It is the most effective, efficient and cost effective way to provide financial aid training to all financial aid staff.

Now you can receive Federal Student Aid training on your PC, Tablet, or Smartphone.

Select a Course

ProDoc Higher Ed

prodocProDoc’s web portal lets students and parents complete and e-sign school documents on any computer or smart device, including phones and tablets. It eliminates multiple processing steps including handling, scanning, linking, storing or shredding documents. This greatly reduces costs and frees up staff time to perform more essential work. Most importantly, ProDoc forms are compliant with all federal and state electronic signature requirements.

ProDoc excels in handling e-signatures from multiple parties on one or more documents. For example, students, spouses, parents, and financial aid staff can each complete and e-sign the same document. At each signature step, the signers can also have a section of the form to fill out or edit if needed.

No more incomplete or unsigned documents. ProDoc builds smart logic and error checking to insure documents are completed in their entirety. Among the many customizable features, documents can be setup to require the completion of certain data elements. They can even be set up to conditionally require data field completion. For example, if a certain box is checked it can require the completion of other data elements. Best of all, the converted ProDoc forms will look absolutely identical to the original documents.

Benefits

        • Saves Money and Time: Schools can save thousands of dollars in document handling costs by eliminating paper and static or “fillable” PDF forms to download, print and return to the aid office.
        • Improves the Student Experience: Allows schools to communicate with students using their mobile phone. Students get immediate confirmation that their documents were received.
        • Reduction in Document Processing Time: For example, the average processing time for schools to handle documents is up to 30 days. With ProDoc, that can be reduced to within 5 business days.
        • Availability: Student’s ability to sign any form at any time of day from any computer, smart device, i.e., phone, tablet or computer. Students and their parents complete e-sign and submit all forms online 24/7/365.
        • Secure: ProDoc is safe and secure

Trust Agents

      • E-sign Act and UETA: Electronic Signatures in Global and National Commerce Act (ESIGN, 2000) and the Uniform Electronic Transactions Act (UETA, 1999)
      • ISO 27001: This is the highest level of global information security assurance available today.
      • SSAE 16: Examined and tested business operations, systems and security requirements stipulated by the American Institute of Certified Public Accountants (AICPA). SOC2 Compliant
      • PCI DSS 2.0 Compliant: Certifies safe and secure handling of credit card holder information as required by the Payment Card Industry Security Standards Council (PCI SSC)
      • TRUSTe certified: Leading global privacy management solutions provider.
      • S. Department of Commerce Safe Harbor: policies regarding the collection, use and retention of personal data, and abide by European and Swiss data protection laws.
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