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Past NASFAA Chairs Join ProEducation Solutions!

Uncategorized / 18.12.2015

For Immediate Release: Contact: Paul J. Gilroy, Ph.D. (877) 761-7001.


We are honored to announce that four (4) Past NASFAA Chairs have joined the ProEd Team!!

ProEd is privileged to have a distinguished work pool of over 600+ practicing and retired financial aid professionals who possess five (5) or more years of direct financial aid experience. This has greatly contributed to the outstanding quality of services we provide our college and university clients. Among this group is an elite core of Past NASFAA Chairs who have served in a wide variety of capacities, most notably:

  • conducting operational reviews/assessments and Title IV training,
  • writing Policy and Procedure Manuals (PPM),
  • processing verification cases under our highly acclaimed “Verification Assistant,”
  • answering phone calls under our “Communication Assistant” call center services.

They have provided invaluable guidance to our management team and have been a tremendous resource for our company and most importantly our college and university clients.

Mr. Irv Bodofsky,
NASFAA Chair (1999-2000)
Mr. David Gruen,
NASFAA Chair (2009-2010)
irvin David_Gruen
Ms. Rachael Lohman,
NASFAA Chair (2000-2001)
Dr. William Irwin,
NASFAA Chair (1987-88)
Rachel Lohman william-irvin

ProEd is a full service financial aid consulting company. Our services for 2011-2012 and 2012-2013 include:

  1. Remote Processing File Review Services: includes Federal Verification, ISIR review, packaging and awarding financial aid, loan certification, Satisfactory Academic Progress (SAP) review, and Professional Judgment (PJ). ProEd will continue to offer our industry low prices, which have remained constant since the inception of the program. We guarantee confidentiality of data to meet your IT and security needs.
  2. Communication services: includes answering the phones for the financial aid office using our six (6) call centers blended with our exclusive “Center-less” call-center. We also respond to student e-mails and provide “live chat” services. Calls are answered in less than two (2) seconds with an average talk time of just 2.5 minutes. We can answer 95% of the questions that students ask about their financial aid.
  3. Full consulting services: includes a full assessment of the financial aid operations and systems, compliance audits, assistance with program reviews, staff training and more.
  4. Interim Financial Aid Personnel: We can provide interim directors, associate and assistant directors as well as other financial aid professionals, including technical staff to provide electronic file transfers on an interim or on-going basis.

All of our services give you a team of seasoned financial aid professionals that hit the ground running; all without displacing your current workforce or disrupting your operations. All staff has passed a financial aid proficiency test and a nationwide background check.

ProEd guarantees a speedy turnaround on our file review services — even during the busy review months of June, July and August. We promise to exceed your workload expectations!

On our communication services, we don’t just answer the phone; we answer the students’ questions. Our experienced team of financial aid professionals will have access to your systems so that they can answer the specific questions that students routinely ask.

We are confident that there is no other company that can provide you with the highest quality and efficiency, tremendous speed, and lowest prices than ProEd. In the last year ProEd has processed over 111,000 verifications alone!!

Put ProEd to work for you. Don’t delay, call us today. Make your plans now for 2011-2012.


New FSCJ president has helped revive the college

Uncategorized / 18.12.2015

Times-Union Editorial

During a recent session with the Times-Union editorial board, Florida State College at Jacksonville President Cynthia Bioteau offered a blunt description of the challenges she’s faced since taking over.

Bioteau said when she took charge of FSCJ in January, it was like walking into a chaotic surgical triage unit and becoming immediately consumed with “stopping the bleeding” going on everywhere.

The comparison was apt.

Prior to Bioteau’s arrival, FSCJ had become bloodied by dysfunctional leadership, complacent oversight, poor transparency, lack of accountability, low employee morale and a financial aid program so poorly administered that it led the U.S. Department of Education to demand the college repay millions in student grant and loan money that had been improperly distributed.

“We’ve had to tackle quite a few things,” Bioteau said regarding her first six months at FSCJ.

And she’s tackled them well.


Bioteau’s major early accomplishment has been addressing FSCJ’s financial aid crisis, which potentially threatened the school’s accreditation.

Thankfully, that didn’t happened: FSCJ has been re-accredited for 10 years by the Southern Association of Colleges and Schools Commission on Colleges.

The school has repaid nearly $5 million in Pell Grant funds that were given to students who shouldn’t have received the money.

FSCJ’s internal 39-member financial aid office has been effectively eliminated and the task of handling student aid given to ProEducation Solutions, an outside consulting firm.

And the president has instituted, for now, a “no appeal” policy for students once decisions have been made regarding their financial aid. That has removed a loophole that was often abused and enabled students to keep getting money they shouldn’t have received.

Bioteau rightly acknowledged that FSCJ can’t become a heavy-handed institution that’s excessively stingy in providing financial aid.

After all, 74 percent of FSCJ’s students require it to attend.

But financial aid absolutely can and should be administered in a competent way.

FSCJ has made obvious progress in that area since Bioteau’s arrival.


Bioteau’s leadership style has also had a stabilizing influence on FSCJ.

It certainly differs from that of Steve Wallace, the former longtime FSCJ president.

Wallace’s reign was tainted by a relentless aura of self-entitlement and secrecy.

That led to Wallace leaving FSCJ in 2012, driven out by a controversy over his lavish expense spending.

But under Bioteau, FSCJ has sought feedback from community leaders during an all-day strategic-planning session — one that also included a contingent of faculty and students.

The public is actually encouraged to offer comments during board of trustees meetings.

And Bioteau has met with faculty members, staffers and students at the school’s multiple campuses.

“Give them pizza and they will come,” said a chuckling Bioteau about recruiting students for sit-down sessions.

The evidence suggests FSCJ no longer has a president who dismisses words like inclusion, transparency and openness.

It now has a president who embraces these words.


During her first six months as president, Bioteau has also done a good job of setting the bar high for accountability and ethics across FSCJ.

She’s replaced campus presidents and eliminated some programs that, while worthwhile, didn’t fit FSCJ’s main core mission of educating students in a way that gives them relevant, real-world skills.

She’s restructured and improved FSCJ’s hiring process, one that had been rife with cronyism.

She streamlined the college’s workforce and sent a clear message to FSCJ’s existing employees: Hard work comes with their jobs.

Most importantly, Bioteau has left no doubt that FSCJ will hold itself to a higher ethical standard.

“You can’t be ethical part of the time,” Bioteau said.

“We’re following the rules from here on out. (In fact) I don’t think there’s a school that needs to follow the rules more than FSCJ does right now.”

Setting a clear path and following the rules have been hallmarks of Bioteau’s first months as FSCJ’s president.

It’s been a promising start.

Click here to read the full article in The Florida Times-Union


Florida State College at Jacksonville selects ProEd for SAP Audit

Uncategorized / 18.12.2014

Florida: FSCJ to Pay $4.7 Million for Pell Grants and Financial Aid Problems

Florida State College at Jacksonville owes the federal government a $515,000 penalty on top of
millions more in errantly awarded Pell Grants,” the Florida Times-Union reports. “The college
expects to pay $4.7 million for students who received Pell Grants or federal loans they shouldn’t
have during a two-year period, according to data provided by an FSCJ spokesman Tuesday. The
numbers came at the end of an outside review conducted by ProEducation Solutions, a Sarasota-based
consulting firm, which was hired after the U.S. Department of Education suggested the
college contract out the work. The college awarded those students a combined $4.2 million in
federal grants during the 2010-11 and 2011-12 academic years and now must repay that to the
Department of Education. An email from Steve Bowers, FSCJ vice president of administrative
services, shows financial aid workers awarded grants or loans to about one-third of applicants who
initially had been rejected but gained approval following an appeal.

Click here to read the full article in The Florida Times-Union