Call Center Consultant

Job Description: Assist financial aid offices by answering phone call and e-mail inquiries from students and parents concerning their specific financial aid questions. This position requires you to determine how many days and hours you would like to work per day. Most positions require being available during the normal work day.

Communication Consultants can work either full or part-time. A general knowledge of financial aid is required. Communication Consultants will be given scripts for answering general questions, but will also have “view” access to our client college financial aid systems so that specific questions can be answered for the student/parent. ProEd will provide all school policies and procedures.

The consultant is responsible for:

(a) Answering the phone during the agreed upon hours each day/week,
(b) Responding to e-mail inquiries,
(c) Following all school policies and procedures with respect to financial aid services,
(d) Following established communication protocols with school personnel,
(e) Keeping a log of all responses to e-mails.

Requirements: All consultants must pass a criminal background check conducted by ProEd.

I am interested. What should I do next?

Complete the form….. We will be in touch with you via e-mail about possible employment opportunities at ProEd. Or email: athielke@proed.org

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